Executive Drivers
sao paulo

Terms and Conditions


These Terms and Conditions and our Privacy Policy govern your use of the www.saopauloexecutivedrivers.com.br. Please read them carefully as they affect your rights and liabilities under the law.

Flight details

It is very important that all the detail that you have given us is accurate.
We therefore advise all our customers to please check and ensure that they have given us correct date, time of arrival, accurate flight number and other travel detail.
These must be valid as we cannot be held responsible for any reservation(s) cancelled/ rejected / not guaranteed due to invalid/incorrect/ travel details.

Delays and No show

We have no way of knowing whether you are on a flight - airlines will not tell us due to security reasons.
In this case a communication from our customers is mandatory within one hour after their airport pick up time. If no communication from our customers is received within this period, the respective booking will then be considered as a NO SHOW and this would mean NO REFUND would be offered. In this case If you need our services once again then you will have to pay the full amount again.
However, if we do receive communication from you within one hour of your require pickup time, we will extend the waiting time and the driver shall remain inside the terminal until a contact has been made again.


Cancellations can be made up to 12 hours of your transfer/city tour pick up time, however, your cancellation Will be accepted and 75% of your payment would be refunded to your credit or debit card, and 25% would be deducted serving as cancellation charges.

Please note

The client accepts these terms & conditions by placing a reservation, booking with the service provider either by the web site www.saopauloexecutivedrivers.com.br, by telephone, by email or by any representative agent.
You must make sure that you book 12 hours in advance for all São Paulo airports, Hotels & Santos Sea Ports Transfers. To avoid disappointment, please pre-book your return journey with the office and not the driver.
The company does not encourage private bookings with drivers, as these bookings are illegal and are NOT covered by the driver's insurance.
The company will not be liable for any situation faced by the passenger while travelling on a booking not made with the office.
São Paulo executive drivers cannot be held responsible for any loss in financial, professional, missed connection flights , flights date, due to the Private Hire Vehicle not arriving at the pick-up or drop-off address at the booked time due to adverse weather, traffic conditions or road traffic accidents as well as road closures or been given the incorrect booking information by the customer.
In case of car breaking down, São Paulo executive drivers will provide other car. If this does occur the customer has the opportunity to wait the new vehicle that would be sent out as soon as possible or a full refund could be asked for.

Privacy Policy

Protecting your privacy is important to us. We hope the following statement will help you understand how SP Executive Drivers collects, uses and safeguards the personal information you provide to us on our Web site.
The following are all parts of the Statement:

Information Collection

When you browse SP Executive Drivers web site and have not registered for any online service from SP Executive Drivers, you browse anonymously. Personal information -- such as your name, address, phone number or e-mail address -- is not collected as you browse.
SP Executive Drivers does however, use cookies to collect information about how our site is used. Information, such as the server your computer is logged on to, your browser type (for example, Netscape or Internet Explorer), and whether you responded to a SP Executive Drivers banner ad or e-mail is collected and tracked in aggregate.
This information is used for the purpose of measuring response rates to banner ads and e-mail offers. If you would like to learn more about cookies, please read About Cookies for more information.

Registration for Online Products and Services

In order to provide you with a particular product or service online, we may request that you supply us voluntarily with personal information, including your e-mail address and postal address, for purposes such as correspondence, site registration, making a purchase, participating in online surveys and enabling us to provide an online product or service to you in an efficient manner, including developing or making offers of products and services in which you may be interested.


If you are known to us as a registered user of a SP Executive Drivers online service, we may combine information about your use of SP Executive Drivers web site with certain other online and offline information we have about you as a SP Executive Drivers customer.
We may also use a cookie to enable our server to recognize you as a registered SP Executive Drivers online service user when you re-enter our site.

Information Use

We may use information you have given us, for example, to provide a service, ensure proper billing, measure consumer interest in our services and inform you about products and services. If you provide us with your e-mail address or have done so in the past, or if we obtain your e-mail address from another source, we may send you e-mail offers.
These offers may be based on information you provided in your initial transaction with us, in surveys, from information that may indicate purchasing preferences and lifestyle, as well as information available from external sources, such as merchants and marketing organisations. These e-mail offers come directly from SP Executive Drivers. When we send e-mails to you, we may be able to identify information about your e-mail address, such as whether you can read graphic-rich html e-mails. If your e-mail address is html-enabled, we may choose to send you graphic-rich html e-mails. Please note that we do not provide your e-mail address to any other third parties and we will not send you offers on behalf of our business partners. Our goal is to deliver offers to people who we believe will find them relevant and of value.
Offers are developed and managed under strict conditions designed to safeguard the security and privacy of customer personal information. However, at any time you may request not to receive these offers.

Declining e-mail Offers

SP Executive Drivers provides customers with an easy means to decline receiving e-mail offers. Although some customers tell us they appreciate receiving notice of these carefully designed opportunities, we recognise the importance of providing you with choices.
At any time, you may request to discontinue receiving these offers from us by simply replying to the e-mail and informing us of your preferences. All e-mail offers that you receive from SP Executive Drivers will inform you of how to decline receiving further e-mail offers.

Your Right of Access and Correction

If you ask us, we will tell you what information we hold about you and provide it to you in accordance with applicable law. There may be a charge for this as permitted by law. If you believe that any information we hold about you is incorrect or incomplete, you should email us without delay. Any information which is found to be incorrect or incomplete will be corrected promptly.

Linked Internet Sites

You should be aware that other Internet sites to which you link from SP Executive Drivers web site may contain privacy provisions that differ from the provisions provided herein.

Changes to the Customer Internet Privacy Statement

Changes to our Internet Privacy Statement will be noted here so that you can be fully informed about the privacy protection we provide and your choices with regard to our use of personal information for marketing purposes.


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